1. Introduction and Data Controller Information
This Privacy Policy sets out how www.tapprolong.com (operating under the brand tapprolong, and reachable via water@tapprolong.com) collects, uses, stores, and protects personal data provided by our customers and website visitors. Located in Canada and serving clientele across European markets, we are fully committed to upholding the privacy standards required by Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), as well as the General Data Protection Regulation (GDPR) of the European Union.
For the purposes of applicable data protection laws, the data controller responsible for your personal information is www.tapprolong.com.
2. Information We Collect
To process transactions, fulfill orders, and maintain operational efficiency, we collect specific categories of personal data when voluntarily provided by users:
- Identity and Contact Data: Full name, billing address, delivery address, email address (water@tapprolong.com), and telephone number.
- Transaction and Payment Data: Details regarding products purchased and billing communications. Please note that direct financial card details are processed securely by our designated payment processor, Stripe.
- Technical and Usage Data: IP address, browser type, device information, and interaction records with www.tapprolong.com gathered through standard server logs and cookies.
3. Payment Processing via Stripe
We utilize Stripe as our primary payment processing provider to handle financial transactions securely. When you complete a purchase on www.tapprolong.com, your payment information is transmitted directly to Stripe.
- Data Handling by Stripe: Stripe processes your payment card data in accordance with the Payment Card Industry Data Security Standard (PCI-DSS).
- Privacy Governance: Stripe operates under its own privacy framework governing the collection and retention of financial transaction data. We encourage users to review Stripe’s official privacy policy regarding how financial data is managed and secured during processing.
4. Legal Basis for Processing and Data Usage
We process personal data only when permitted by applicable Canadian and European legal frameworks. The legal grounds for processing include:
- Contractual Necessity: Processing personal data required to fulfill orders, manage shipments, and execute purchase agreements initiated via www.tapprolong.com.
- Legal Obligation: Compliance with mandatory tax, accounting, and regulatory statutes applicable to our Canadian operations and European sales channels.
- Legitimate Interests: Maintaining website security, preventing fraudulent activities, and ensuring effective customer communication.
5. Data Retention Periods
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, resolve disputes, and enforce our commercial agreements:
- Transaction and Financial Records: Financial and transactional data, including invoice records and associated customer details, are retained for a minimum period of 7 years to satisfy Canadian and European tax, accounting, and legal compliance obligations.
- Customer Support Correspondence: General email correspondence and inquiry logs sent to water@tapprolong.com are retained for 2 years following the closure of the inquiry to maintain service history and administrative records.
- Account and Marketing Data: Temporary session cookies and browsing logs are deleted automatically in accordance with standard browser retention lifecycles or upon user request where applicable.
6. Data Subject Rights for European and Canadian Residents
Depending on your geographical location (such as the European Union under the GDPR or Canada under PIPEDA), you hold specific rights regarding your personal data:
- Right of Access: You may request confirmation regarding whether personal data is being processed, along with copies of your stored information.
- Right to Rectification: You may request the correction of inaccurate or incomplete personal data held by www.tapprolong.com.
- Right to Erasure: You may request the deletion of your personal data, subject to statutory retention obligations that require us to retain certain financial records.
- Right to Restriction or Objection: You may object to or restrict the processing of your data under specific statutory conditions.
To exercise any of these rights, please submit a formal written request to our administrative team via water@tapprolong.com.
7. International Data Transfers
As our corporate entity is located in Canada and we provide commercial services to customers across European regions, personal data collected via www.tapprolong.com may be transferred across international borders. Such transfers are conducted in compliance with applicable data protection frameworks, ensuring appropriate safeguards are maintained for your information during transmission and storage.
8. Updates and Policy Modifications
This Privacy Policy is subject to periodic review and amendment to reflect evolving regulatory standards or operational updates. Any modifications will be published directly on www.tapprolong.com, with the revised effective date indicated at the top of the policy document. Continued interaction with our platform constitutes acknowledgment of the prevailing terms.